Reviews

Liberty Lock replaced my front door lock. From the time that I realized it had to be replaced, they kept me apprised of when it would be done and what time the locksmith would arrive. Darryl was on time, worked efficiently, made sure I was satisfied with the replacement. All in all, a pleasant experience. Thank you.

Kudos to Kate, Darryl and Brian for helping me with church file cabinet keys that were lost. They have helped with locks and keys at the church I work at. They have been serving my church for years and I know I can always depend on them to get the job done quickly and accurate. This is a great team at Liberty Lock in Rockville.
I also use them for my personal key items and highly recommend them. 5 stars!

I had a fairly unique key for my 60 yo front door of my house that no kiosk or hardware store was able to duplicate. One place tried but the keys didn't work. The folks at liberty made me copies in minutes and they worked perfectly

The lock to my front door broke this weekend. I called Liberty Lock on Monday morning at 8:30 and they had a technician here by 10:30. Travis called to let me know he was about 10 minutes away. When he came, he had already looked at my previous record with this lock. He was informed, knew what to do, was polite and thorough. When he was done he had me try the lock. I thought it was a little tight so he worked on it to make sure I was satisfied. He also explained my options of what to do if this locked finally failed (it is pretty old). Travis was excellent in every way. I highly recommend him and Liberty Lock And Security.

I had a wonderful experience with Liberty Lock. I closed on my new condo on Wednesday and Mike was there on Thursday! Excellent service, very helpful and informative, even though this just a very small job. Highly recommend Liberty Lock.

I contacted Liberty Lock for a rekey service, and the locksmith that helped, Darryl Castle, was fantastic. He was quick, efficient, and very friendly. I highly recommend this company!

Had Shawn from Liberty Lock & Security come by my office to resolve an issue two other vendors kicked the can down the road on. He is an amazing tech and goes above and beyond to resolve the issue. I would highly recommend this company for work.

Darryl C. provided superior customer service and skillfully executed our whole house rekeying effort. We will be a lifelong Liberty Lock customer!

11/10 Highly recommend. They were able to come the same day I called which was also my first time calling. Andrew (our tech) was superb. He was patient, explained things, answered questions, provided useful information and suggestions, worked very efficiently and quick. Great customer service as well as the provided service. The office staff were also both incredibly friendly, patient and helpful. I will be calling them again for any future needs and highly recommend them!

Andrew at Liberty Lock was very friendly and really took the time to explain everything. He made the whole process easy and helped us feel much more secure at home!

Needed 2 safes open. One I hadn't opened in years and he had it opened in seconds. The other I finally was able to open the night before because I tried a different method. He told me not to open it by spinning the "wheel" as that was why it wouldn't open even tho I have had the safe for 20 years or so but it finally gave out. Didn't know that. But the best part is how nice and patient he was plus along w/ the advice he gave. I asked him if I had any more trouble could I ask for him by name. By all means, yes. This is a family-owned business and I would rather support them than some big box business. They're good. Highly recommend. RJC

It was becoming difficult to get the house key to turn in the door before locking the door. Mike came, took the lock apart, made sure the pins were working well, cleaned the parts of this upper lock and also made sure that our bottom lock was working properly. He was excellent and we appreciated his help. We will definitely use Liberty again.

Exceptional service. Rekeyed three doors on short notice, after hours, with a friendly demeanor. Andrew was a pleasure to work with.

Daryl was the best! He was quick, friendly, fixed my locks, and my dog loved him. Highly recommend!!!

I can't recommend Liberty Lock strongly enough! They installed a digital door lock system for our non-profit business building. It has worked perfectly and it is a great asset to us. No more keys, no more running up there to let in a service or delivery person. Liberty even fixed our system when another contractor messed it up. Their customer service is great!

Darryl Castle is an amazing tech!!! He took his time when working on the locks for our office and also explained to us the way it's suppose to lock and helped us to properly make sure we are securing our office. He was respectful, nice and funny. He was in and out while still provide amazing customer service. Highly recommend him!!!

We needed our locks changed and it was an emergency. Darryl was amazing. he was punctual, professional, and very personable. When he comes, he is always efficient. I highly recommend Darryl.

We had a great experience with Liberty Lock and Security. Their customer service (Tim, Jan & Kate) were excellent - answered my calls and scheduled a tech in no time. Michael and Shawn (the techs) were a pleasure to work with onsite. Thank you!

We own a security business in the Gaithersburg area and have used and trusted Liberty Lock with our clients for many, many years! They are a preferred partner and highly recommend them!



I also used them personally in my home when I moved and as always, they were on-time, friendly and got everything completed quickly.

I was responding to an urgent lock related issue at a commercial building in Georgetown and coincidentally saw Travis from Liberty Lock work next door. I introduced myself and he was kind enough to re-key two locks after he completed his job next door. What a guy!

Very pleasant team.

Liberty was efficient and professional when I needed a lock changed. I also had them take a look at a broken mailbox lock, and they not only didn't charge me for taking a look, but they sent a direct link to a product I could buy to fix it myself, since it didn't warrant a professional. It's rare to find a business that's so honest, and I would absolutely use Liberty Lock and Security again.

Wow. After calling KeyMe locksmiths to come out, fail to pick the lock, and need my instruction of how to get it open, they then said they don't cut keys or do really locksmith work. Charged $285. (Leads are farmed out and you pay for the pleasure).



Went to Liberty with the companion lock, he picked it in 2 seconds and rekeyed it for $200+ less in a super professional manner. Had they come out, still cheaper. Go to a brick and mortar store not a guy in a personal vehicle.

Each time we have contact Liberty Lock and Security about the Electronic Locks purchased, the staff is always provides excellent support and always glad to help. Happy we choose them. 🙂

Liberty Lock has provided excellent service to our community for many years, demonstrating kindness and professionalism. In addition to handling all of our locksmith needs, Liberty recently replaced our security door access system for multiple buildings and secure doors, and guided us on best practices for the rollout of over 1,000 key fobs. The project was completed on time and on budget.

Excellent Customer Service! Very thorough and job was completed timely. Tim and Andrew were excellent!

I wanted to take a moment to express my overwhelming appreciation for the exceptional service and support your team has provided throughout the entire process of our office's security system integration. From the very first onsite walkthrough, we were impressed by your professionalism and thorough understanding of our needs. The quote turnaround was not only immediate but also clear and detailed, giving us confidence that we were in capable hands. The technicians who came to install the system were incredibly professional, knowledgeable, and skilled. They handled the integration of our security system with ease, ensuring everything was set up to meet our exact specifications. Throughout the process, we felt fully supported and well-informed. Additionally, we are extremely grateful for the follow-up from your team. It’s clear that Liberty Lock and Security genuinely cares about customer satisfaction and ensuring that every detail is taken care of. We could not be happier with the level of service and skill your team demonstrated. Our office is now secure, and we have peace of mind knowing we made the right choice. Thank you for going above and beyond.

They're so helpful! Tim, especially, thank you so much for your help!

My condo has relied on Liberty for a few repairs to our existing solution. They have been responsive, and their service has been top notch. I highly recommend for this area.

I have used Liberty Locks for more than six years, and I have been highly delighted with their professionalism and quality of installation. I work closely with Tim Delisi, Donnie Pugh, and George (Handles Installation). These incredible men listen to my client's needs, objectives, and timelines. They are non-pressure, offer several options, and once given the contract, they install on-time. A++++++, and I will continue to use Liberty Locks until I retire from the Electronic Security Industry.

There are A LOT of hucksters in the DMV locksmith world who absolutely take advantage of people with outrageous pricing and hourly fees on par with a high-end lawyer.

Liberty Lock & Security is not. They are clear, transparent and fair with their pricing. I recommend them and would use them again.

THE best customer service ever! This morning I called with a small issue, and not only was Kate very honest and helpful, she walked me through the entire process of what I needed to do, in order to get our piece of equipment working correctly again. She has no idea how much her kindness gave me hope in this crazy world!

Liberty Lock and Security provided exceptional service for Millstone at Kingsview during our key fob transition and call box update. Their professionalism was evident throughout the entire process. They were not only efficient and communicative but also very kind. They took the time to train our staff on the new programs, ensuring a smooth transition. We are extremely satisfied with their work and highly recommend Liberty Lock and Security for any security needs. Thank you Tim & Shawn!

Excellent service. They arrived within 1 hour of my call, and replaced the broken lock in 30 minutes. Very friendly tech. Overall great experience.

I needed to get into a home safe that I lost the keys to. The staff here is very knowledgeable and helpful. They researched ways I could replace my keys and quoted me options and prices. When I decided to circumvent those options and tried to forcibly open it on my own and failed, I shamedfacedly took it into their showroom. Kate is very personable and considerate and did not judge or shame me for my foolishness. She was very supportive. Daniel, whom she was training was very friendly and enthusiastic about the things he was learning. They kindly and professionally opened the safe for me. The charge for this service was VERY reasonable. I would highly recommend Liberty Lock and Security if you know what you want and need, and especially if you DON'T know and need honest, pertinent information.

Easy peasy … had an old safe that they opened for me .. didn’t even have to take it off the truck .. while experience took 15 minutes.. very satisfied.

Excellent local lock shop with expert people staffing this business.

They are always helpful, good prices and good quality products.

Very professional and helpful. They were able to identify a high security key which they had on hand, offered a discount for the number of keys requested, and had them done within the day. They also offer a large number of safes and gun lockers on site.

Travis saved my client yesterday from having to replace a very expensive lockset required by the condo association. Travis is a skilled locksmith who worked to get the deadbolt and strikeplate JUST right. I really can’t believe how perfect it is given how bad it was before. I will keep Liberty on speed dial and I’ll be asking for Travis whenever one of my real estate clients has a need for a skilled locksmith. I am very grateful.

Great customer service. Made copies of key Home Depot and Lowe's could not. Very educational experience about locks in general too.

Fast and friendly service for reasonable prices.

I help our 80 unit condominium building with minor repairs and maintenance. Liberty has helped us on numerous occasions, even creating new "original" keys from worn out copies. They're true professionals.

We had a difficult to copy key and Liberty copied it accurately, quickly and at a reasonable price. The service was very friendly and efficient. Highly recommend.

Brian resolved our problem on the phone by walking us through with instructions. He was terrific and would definitely use this company.

Received excellent from Brian who solved the problem quickly. I highly recommend this company.

Quick response!

First class all the way . Very honest, friendly, and knowledgeable.

Friendly, helpful service. A pleasure to deal with them

Fast response great service

These guys were so helpful getting an unusual key made. I definitely recommend using them.

I needed a key made to unlock a 50+ year old metal filing cabinet that we'd lost the key to. Calling 12 minutes before their 5:00 PM closing time on the Friday of a holiday weekend, I spoke with Stanley, asking if they could make the key and how soon. He quickly confirmed that, yes, they could make it, and because I needed it quickly, he would wait after closing to give me the keys that he would make while I was driving over. (This, in contrast to most businesses that are typically anxious to close on time before holiday weekends to begin partying!) Furthermore, he discovered that the keycode I'd given him had two possible variations...so he made BOTH to send me home with, at no extra charge. Sure enough, one of the keys worked and our filing cabinet is now back in business. Stanley provided above and beyond service, and an example of how we wish all businesses were run these days!

Excellent customer service. Great locksmiths!

Quick, friendly service & good prices 🙂

A few other locksmiths I called wanted to charge (literally) up to 10x more $ to cut my keys!

When I had an issue with our commercial safe, I contacted everyone and their mothers. I began to get frustrated with my situatiuon. I contacted LIberty and spoke with Brian. When I explained my situation and the urgency of it, he went above and beyond to find someone to get to our business within an hour. When John arrived, he worked his magic, then offered to take my hardware back to his shop to repair the malfuction. Liberty came back the next day. They charged me what they originally quoted me and did not charge me for repairing the hardware at their facility despite having to make another trip to me in order to return the hardware. In an age of decreasing customer service, I am pleased to recommend Liberty who needs a locksmith.

Always a great place to get your keys made. They have been in business for a very long time. They are reliable, professional, and they are just plain awesome. I always feel satisfied with my security needs.

Professional and courteous staff. Got two keys copied in less than 2 minutes. They even made sure the keys worked before I left. Most other places usually told me to get bent if the keys didn't work. Will be using liberty from here on out.

Liberty Lock was wonderful and extremely quick to assist me when I locked myself out of my car in front of the gas pump. Wonderful speedy service! I was only 10 minutes late to work.

Good service, was able to make a key the hardware store could not.

Amazing experience ordering a safe. Responsive and Friendly! Couldn’t be happier!

I called a friend for a locksmith referral. She referred Liberty Locks and i am so glad i called her! Mr. Liberty Lock arrived on time with a big smile on his face. He was immaculately attired with perfect posture. I needed an exterior deadlock replaced which he accomplished in short time and left with a smile! Top ratings from me!!

Another locksmith recommended them for creating a new key for an existing lock which I didn't want re-keyed because I thought the key would work with some other locks I had (turned out not to be true...). Brought the lock to their location and they were able to get it done while I waited--although it was a bit longer than they thought it would.

My small condo building in downtown DC was being visited by porch pirates and we needed help. Liberty Locks was fantastic. Their technician Donnie Pugh recommended the perfect security system for us that allowed us to buzz in packages when we were away while keeping the building safe. The technicians always showed up on time when we needed assistance and the company maintained a secure record of the changing roster of building inhabitants and their key and fob numbers. I highly recommend Liberty Locks!

I called early Monday morning because my key got stuck in my door when I was leaving for work. He got to my house within 45 minutes and fixed it within 5 minutes. He made sure to check and recheck my key 20 times to ensure it wouldn't get stuck again and also gave me tips to prevent it from happening again.

I tried 4 other locksmiths to get a set of car keys without any luck. Paul at Liberty did the keys for me in less than 5 minutes at a great price. I highly recommend their business if you need locks, keys or safes.

Super solid key shop here. I drove out here during my lunch hour based on the Yelp reviews and I was not disappointed. Walked in on a Wednesday at noon and asked for two duplicate keys. They were made on the spot and I left three minutes later, only $11 short. And the keys work great! So much better than the Lowe's duplicate and the KeyMe duplicates that take 5 minute of jiggling before they open the door. Liberty is a real locksmith - highly recommended.

I called them earlier today and they were able to come out within hours (there was no emergency). The tech called me when he was on the way and was promptly on time. He was friendly and helped me to make the best decision that fit my needs.

I had just purchased this home and the deadbolt and plate were off. He was able to fix it quickly and it was better than before.

The tech was friendly, professional, and neat in appearance. I liked that he had all the necessary tools on hand and had his license card visible. (I forgot his name, but he did a great job today).

I will definitely be calling them in the near future for assistance with other locks in the home.

The locksmiths at Liberty Lock & Security are the best. They are problem solvers and my go-to locksmiths. As a real estate agent and a landlord they bring value I can count on.

Overall excellent work. I thought I had to replace a "vintage" lock and the locksmith recommended against it. He fixed the lock and it works perfectly. Great work!

Excellent workmanship, very professional and has great prices. When I had a lock emergency, Moshe appeared on-time and finished the job pretty quickly!

Their service was exceptional. I drove to Liberty Lock from DC because of the company’s service. Thank you.

These guys are awesome. Very knowledgeable, and they keep a lot of locks and lock accessories in stock. Highly recommended.

Outstanding service. Called early morning for a rather emergency need to re-key our exterior locks and install a new deadbolt. I was given an estimate over the phone with clear breakdown of cost for the service call and the hourly rate. I was able to get an appointment the same day - within an hour. Our technician Travis called ahead before leaving his prior appointment and arrived on time. Travis was excellent and very friendly, got right to work. No issues with the re-key or services performed and the total came right within the range of the quote.

Hi you guys really surprised me with the money I saved

Need fast service as a walk in and they staff was great they changed the keys on the locks I had and made a great master system for me. Solved a monster headache and did it while I waited at very reasonable prices.
I will be back if I need more work done.

This place is awesome. Every time I need speciality keys copied, I come here. I got tired of wasting time going to Home Depot just for them to tell me my keys can't be copied there. One thing Home Depot did though, was referred me to Liberty. They were able to copy my apartment and work office door key literally within a matter of seconds. Very fast service with friendly faces. They sell some diesel looking safes too. If I were in the business or need to purchase one, I would buy it her. Along with the safes, they have various sports lanyards and other key accessories. Pretty cool.

Highly skilled and very responsive - if one is seeking a quality, trained locksmith, then Liberty is definitely the place to go!

great service, they were able to help with a deadbolt that no other locksmith was able to help with. very inexpensive also!

Went to get some keys copied - I was greeted immediately, got my keys copied and was out in two minutes! Highly recommend!

Our home is 90 years old with gorgeous original wooden doors. Unfortunately, it also had the original outdated locks, which were not at all secure or effective. Although we were quite concerned about damaging the architectural character of the house, we hired Liberty to install new deadbolt locks. Darryl was great to work with. He called in advance to confirm times, located very high quality antiqued hardware that perfectly matches the original hardware, and installed them so they look nearly original. The locks work beautifully. I highly recommend this company.

These guys get five stars. Stopped in because I needed an extra key. They were very friendly. You can tell they love what they do.

I came here because they are a vendor for a specific brand of deadbolt locks. The staff was very informative and answered all my questions with great detail.

Excellent service. Informative, patient and professional. Had ignition cylinder replaced. Would recommend 110%! Shawn and Joe are experts. Couldn't ask for better service at great prices.

I highly recommend Liberty Lock. Michael came to install a sleek Samsung digital lock for me today and the whole process went like a breeze.

On-line, there are lots of complains about how hard it is to get this particular lock installed and I called 7 locksmiths around DC all said no they cannot install the lock. Finally Paul at Pop-a-lock and Michelle at Rockville Lock and Safe took the time to look at the lock and kindly referred me to Liberty.

I spoke to Daniel on the phone initially about the lock, he asked me to send him pictures of my current lock, details on the new lock and said if anyone can do it it would be Liberty. He was right!

I am so very happy with the installation, both Michael and Daniel are most professional and very kind. I will for sure hire them again in the future and highly recommend Liberty.

Just left Liberty Lock, and could not be happier with service. The staff member who helped me was patient and helpful, and the service was very reasonable and professional. You can not go wrong using this company.

They are really honest with super friendly and fast service.
I dealt with other locksmith companies and they really want to squeeze every penny out of your pocket. Liberty lock was very responsive and by far charged us less than others and they were faster than other companies
Thanks

Received great advice on a safe, and installation went very smoothly. I purchased a locker lock which didn't work to my satisfaction, and the store readily refunded my purchase price.

I am so impressed with this place and SO glad I went. I needed 5 keys made and the two gentlemen who helped us were exceedingly polite, professional and courteous. And FAST!! Was in and out in 15 minutes, tops. Thank you Liberty Lock!! You provide excellent service!

Im very happy with their professional service! i Needed to do 2x duplicate keys for my old Ford. I had my own aftermarket blanks- with less than 2minutes all was done and worked perfectly!

These guys are great! I would highly recommend Liberty to any of my customers and friends. AAA+++ rating

I've been to Liberty Lock & Security five times over the last five years. Their staff provides exemplary customer service and expertise in their craft. I've had car keys made from just a glance at a deformed key, Ford chipped keys programmed, and a bunch of other household locksmith needs taken care of well by the folks at Liberty. Furthermore, I consider their pricing to provide a good value.

This is a short review, but had I known about their key copying abilities from Yelp beforehand, this would have saved me a ton of time, so: go to Liberty Lock to copy your keys!

Other stores have limited key inventory, and will direct you here anyway!



After spending the better part of an afternoon going from hardware store (Home Depot) to hardware store (Sears) to copy a key and failing, Liberty Lock was FINALLY able to copy my apparently very old/out of style key in about 2 minutes while being incredibly friendly, despite the store being packed during closing time.

Unlike what I've read about other DMV locksmiths, I didn't have to go back to get the key fixed, as it was perfect and fit in my door when it was copied! Go here and save yourself the time and stress!

It pays to make a few phone calls.... We had to get two doors re-keyed. I was quoted prices from nearly $900.00 to less than $300.00. Liberty was polite and on time and did the work exactly as quoted. Michael our locksmith was great, I will continue to use Liberty for all my and my company's locksmith needs.

Excellent customer service -- friendly and informative on the phone, and great in person. They replaced my car key in no time, at half what the dealer would have charged, and less hassle I'm sure. I would highly recommend them to anyone!

Liberty Lock recently did some work in my home, and I couldn't be happier! The employees arrived exactly on time. They were very careful as to not damage my walls. They were efficient, polite, and very personable. I recommend them 100%.

They did a nice job. One person came out and it took him two hours to complete the job. The locks are high security that they had to break them. You need authorization to unlock them and the mechanism on the bolts can not be destroyed. They are confident on what they do. I would tell friends to expect them to be customer friendly, competitive prices and they do good work.

Asked if keys were in trunk. Called dealer to make sure trunk lock would not deactivate before they committed to job and took my money. Arrived 5 minutes before they said they would. Professional all the way.

When I needed legitimate extra keys for restricted high security locks on my home they were very helpful in helping me get the keys. Seem to know what they are talking about.

I came here because I was running an errand for my mom. We had gone to Home Depot to copy our house keys, but with error as usual. Finally, we decided to try a real locksmith. My friend and I were greeted promptly by Joe, who was more than happy to help us with our keys. We had wonderful small talk and he gave me a discount on each key since we were buying so many! On top of that, he gave me one free key because of a promotion they had going on their website! It was more than what we'd usually pay, but it was worth it. All our keys work!



Big shoutout to Joe!

I have used Liberty Lock and Security a number of times, the most recent being in Oct. 2012.
The company has never failed in promptness, courtesy, reasonable prices, and expert
service. The technicians are talented and know their job. I will continue to use the company.